Terms and Conditions of Sale and Service 

Part A – Terms and Conditions of Sale 

A.1 – General Information 

These Terms and Conditions of Sale govern the sale of products under the FUORI MILANO brand through the official e-commerce website (the “Site”) www.fuori-milano.com. 

The Site is operated by Cantiero S.r.l., with registered office in Italy at Via Cadalora 22, 37050 Ca’ degli Oppi (VR), VAT no. 01526100233, REA VR-182826, share capital €1,200,000.00, as the legal entity behind the FUORI MILANO brand. For any information, you may contact: support@fuori-milano.com. 

By placing an order on the Site, the Customer declares that they have read, understood and fully accepted these Terms and Conditions of Sale and Service, and have read the Privacy Policy. 

A.2 – Definitions 

A.3 – Scope of Application 

These conditions apply exclusively to purchases made through the Site and are valid for sales made within the European Union, the United Kingdom, Switzerland, Norway and Iceland. FUORI MILANO does not currently ship outside the countries listed above. 

European Union: these conditions and European and national consumer protection law apply to Customers who are Consumers resident in the European Union. 

United Kingdom, Switzerland, Norway and Iceland: sales to Customers resident in these countries are subject to these conditions, without prejudice to the mandatory rights granted to Consumers by the law of their country of residence. As these countries are not part of the European Union, the rules on duties, import VAT and customs described in the Shipping & Returns Policy and the specific provisions of the Refund & Returns Policy apply. 

A.4 – Product Information 

The images, descriptions and specifications of the Products on the Site are for illustrative purposes. Variations in colour, texture or finish may occur due to handcrafted processes, natural materials or display settings; such variations, if reasonably foreseeable and indicated on the product page, do not constitute a lack of conformity. Some Products or finishes may be made to order or in limited (temporary) editions and may require longer production times, indicated on the product page before purchase. 

A.5 – Prices 

All prices shown on the Site are expressed in Euro (€) and include VAT, calculated in accordance with the rules applicable to the country of delivery, unless otherwise indicated. Shipping costs are not included in the price of the Products and are calculated separately during checkout. For shipments to the United Kingdom, Switzerland, Norway and Iceland, import duties and taxes may apply and are borne by the Customer, as indicated in the Shipping & Returns Policy. FUORI MILANO reserves the right to change prices at any time, for future orders; the price displayed at the time of the order will be applied to the Customer. 

A.6 – Purchase Procedure 

To make a purchase, the Customer must: 

The sales contract is concluded only when FUORI MILANO sends the order confirmation by email, which includes a copy of these Terms, the Refund & Returns Policy and the model withdrawal form, or links to them, so that they can be consulted and saved on a durable medium. 

A.7 – Payment Methods 

The Site uses the Shopify platform and accepts the following payment methods: 

Payment data is handled and processed in encrypted form directly by the payment service providers (e.g. Shopify Payments, PayPal, Stripe). FUORI MILANO does not have access to the Customer’s full credit card details, nor does it store them in its own databases. Any saving of payment details for future purchases takes place only at the Customer’s explicit request and is handled directly by those providers in compliance with PCI-DSS standards. 

A.8 – Production and Availability 

Some Products may be: 

In such cases, production and shipping times will be indicated on the product page before purchase or communicated by email. 

Products made to order but not personalised or made to measure remain subject to the right of withdrawal (see art. A.10). If a Product proves to be unavailable after the order, the Seller will inform the Customer without delay and refund without delay any amount already paid. 

A.9 – Shipping and Delivery 

The methods, costs and times of shipping are governed by the FUORI MILANO Shipping & Returns Policy, which forms an integral part of these Terms. The risk of loss of or damage to the Products passes to the Customer when the Customer, or a third party indicated by the Customer other than the courier, takes physical possession of the Products. 

A.10 – Right of Withdrawal 

A Customer who is a Consumer has the right to withdraw from the contract within 14 days of receiving the Product, without giving any reason, under EU law, including through the “Returns Portal” available on the Site. The right of withdrawal does not apply to: 

The withdrawal procedure, return costs and refund (which includes the cost of standard delivery) are set out in the Refund & Returns Policy. 

For Customers who are Consumers resident in the United Kingdom, Norway and Iceland, the 14-day right of withdrawal is exercised in accordance with local mandatory rules. For Customers who are Consumers resident in Switzerland, where the law does not provide a general right of withdrawal for online purchases, FUORI MILANO grants the same right as a commercial choice. 

A.11 – Returns and Refunds 

Returns and refunds are governed by the FUORI MILANO Refund & Returns Policy, which forms an integral part of these Terms. FUORI MILANO may refuse returns that do not comply with the conditions provided by law and by the Refund & Returns Policy, withholding, where applicable, an amount equal to the diminished value of the Products, without prejudice to statutory protections. 

A.12 – Legal Guarantee 

All Products are covered by the legal guarantee of conformity of 24 months from delivery for Consumers resident in the European Union (for other countries, see art. A.3). The Consumer may choose between repair and replacement, unless impossible or disproportionately burdensome; failing that, the Consumer is entitled to a price reduction or termination of the contract. The guarantee does not cover defects resulting from: 

provided that the Customer has been informed of the relevant use and care instructions and that such circumstances do not themselves constitute a lack of conformity. 

A.13 – Liability 

FUORI MILANO shall not be held liable, to the extent permitted by law, for: 

A.14 – Intellectual Property 

All content on the Site (texts, images, trademarks, design, layout) is the property of FUORI MILANO / Cantiero S.r.l. Any reproduction without written authorisation is prohibited. 

A.15 – Personal Data Protection 

Personal data is processed in compliance with Regulation (EU) 2016/679 (GDPR) and, for Customers resident in countries outside the European Union, the applicable local law. For more information, please see the Site’s Privacy Policy. 

A.16 – Governing Law and Competent Court 

These Terms are governed by Italian law, without prejudice to the mandatory rights granted to Consumers by the law of their country of habitual residence. For disputes with Consumers, the competent court is that of the Customer’s place of residence or domicile. In all other cases, the competent court is exclusively that of Milan. 

The Consumer may have recourse to an alternative dispute resolution (ADR) body. FUORI MILANO has not committed to using ADR bodies. If a dispute is not resolved following a complaint submitted directly to support@fuori-milano.com, the Seller will provide the Consumer with information on the competent ADR bodies and will state whether it intends to use them. 

A.17 – Changes 

FUORI MILANO reserves the right to modify these Terms at any time, giving notice on the Site. Changes take effect from the date of publication on the Site and will not apply to orders already confirmed. 

A.18 – Non-Consumer Customers 

The right of withdrawal and the other protections reserved for Consumers do not apply to Non-Consumer Customers. The guarantee for defects is governed by the Italian Civil Code: defects must be reported within 8 days of discovery, on pain of forfeiture. 

Part B – Terms of Service 

B.1 – General information 

This document governs the terms and conditions of use of the online shop of the FUORI MILANO brand, operated by the company Cantiero S.r.l., with registered office in Italy at Via Cadalora 22, 37050 Ca’ degli Oppi (VR), VAT no. 01526100233, REA VR-182826, share capital €1,200,000.00, email support@fuori-milano.com. 

Each Customer must read these terms carefully before making purchases on the website. 

These provisions (Part B) are to be read together with the Terms and Conditions of Sale (Part A), the Shipping & Returns Policy and the Refund & Returns Policy, which form an integral part of them. In the event of conflict regarding purchases, the provisions of Part A prevail. 

B.2 – Definitions 

B.3 – Ordering process 

The Customer may place orders after registering on Shopify or via guest checkout. Before confirming the order, the Customer must: 

The final order confirmation button is labelled “Pay now”, indicating the obligation to pay. 

The order is considered concluded when FUORI MILANO sends the confirmation email via Shopify. 

B.4 – Prices and payments 

Prices shown on the website include VAT, calculated in accordance with the rules applicable to the country of delivery, but not shipping costs nor, for shipments to the United Kingdom, Switzerland, Norway and Iceland, import duties and taxes (see Shipping & Returns Policy). FUORI MILANO accepts payments via Shopify Payments, PayPal, Klarna (where available) and credit/debit cards. Orders not paid within 14 days of confirmation may be cancelled automatically. 

B.5 – Delivery and risk 

The risk relating to the Products passes to the Customer when the Customer, or a third party indicated by the Customer other than the courier, takes physical possession of the Products. FUORI MILANO undertakes to ship the Products safely and to provide tracking information.