FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL
No, for the moment we do not operate any physical stores. We chose an online-first approach to share the quality of Made in Italy with the world, without boundaries.
All our products are 100% Italian-made, designed in Milan and produced in collaboration with specialised Italian suppliers who share our passion for detail, precision and true craftsmanship.
SHIPPING & RETURNS
Orders may be cancelled before the shipping process has begun by writing to us at support@fuori-milano.com , otherwise you may request a return within 14 days of delivery.
Yes, we offer a 14-day Return Policy from the date you receive your order. The items must be returned unused and in their original packaging. The customer is responsible for return shipping costs. To begin a return, submit the form on our Returns Portal or write to us at support@fuori-milano.com
Yes, all Fuori Milano products are covered by a legal 2-year warranty valid throughout the European Union. This warranty excludes damage from improper use, alterations or extended exposure to moisture and direct sunlight. For more details, see out Terms of Service & Sale.
We ask that you inspect your item upon arrival. If you suspect an item has arrived damaged, contact support@fuori-milano.com within 14 days of delivery and send us photos of the damage along with the original packaging. Depending on the situation, we will arrange for a replacement, repair or full refund of your order.