Shipping policy
Shipping & Returns Policy
This Shipping and Returns Policy forms an integral part of the Terms of Sale and Service of FUORI MILANO. The Products are sold by Cantiero S.r.l., Via Cadalora 22, 37050 Ca’ degli Oppi, Verona, Italy, VAT no. 01526100233, REA VR-182826, share capital €1,200,000.00, email support@fuori-milano.com.
01 - Shipping
Shipping within Europe
The company Cantiero S.r.l., with registered office at Via Cadalora 22, 37050 Ca’ degli Oppi (VR), Italy, VAT no. 01526100233, REA VR-182826, share capital €1,200,000.00, acting as the legal entity behind the FUORI MILANO brand, ships exclusively within the European Union, the United Kingdom and the EFTA countries (Switzerland, Norway and Iceland).
Products are shipped directly to the address indicated by the Customer. Shipping costs vary depending on the country of destination and the size and number of Products ordered, and will be clearly shown during checkout on Shopify, before the order is confirmed.
Delivery Times
Shipping times vary based on Product type, Product availability and shipping destination. Standard pieces typically ship within 3 to 6 weeks; some pieces are made-to-order or feature hand-applied finishes and may require up to 2 additional weeks for production. Specific estimated production and delivery timelines are displayed on each product page prior to purchase.
For Consumers resident in the European Union, delivery takes place within the timeframe specified on the product page or at checkout, and in any case within 30 days of order placement or the agreed production completion date for made-to-order items. For shipments to the United Kingdom, Switzerland, Norway, and Iceland, indicated timelines may be subject to local customs clearance procedures.
Upon dispatch, the Customer will receive a confirmation email containing complete tracking details. If delivery is not completed within the stated timeframe, the Consumer may contact support@fuori-milano.com to agree upon an extended delivery window. Failing that, the Consumer retains the right to terminate the contract and receive a full refund in accordance with applicable law.
VAT, Duties and Customs
- Shipments to European Union countries: prices include the VAT applicable under the rules of the country of destination, as shown at checkout. No customs duties are payable.
- Shipments to the United Kingdom, Switzerland, Norway and Iceland: as these countries are not part of the European Union, the Products may be subject to customs duties, import VAT or local taxes, and clearance fees charged by the courier or the authorities of the country of destination. A warning about possible duties and taxes is shown at checkout before purchase. Unless clearly indicated otherwise on the product page or at checkout, these amounts are borne by the Customer, as importer, and are not included in the price or in the shipping costs. Before ordering, the Customer is advised to check with the local customs authority.
Delivery Methods
FUORI MILANO uses reliable couriers (for example DHL, UPS or other selected logistics partners) to deliver standard Products.
For large or bulky Products, shipping is generally by pallet with curbside delivery. Any additional services, such as delivery to the floor or inside the premises, may be subject to extra charges, which will be communicated before the order is confirmed.
The Customer must indicate when ordering any access restrictions (for example limited traffic zones (ZTL), stairs, lift, time slots) and ensure that someone is present to receive the delivery. Upon delivery, the Customer is invited to check the integrity of the Product and its packaging and to promptly report any damage, with photographs, to support@fuori-milano.com; this does not affect the rights granted by law.
Risk of Loss or Damage
For Consumers, the risk of loss of or damage to the Products passes to the Customer when the Customer, or a third party indicated by the Customer other than the courier, takes physical possession of the Products.
Multiple Orders
Unless otherwise indicated, all Products in the same order are shipped together. FUORI MILANO is not liable for any delays caused by force majeure or other events beyond FUORI MILANO’s control. Towards Consumers, FUORI MILANO remains responsible for delivery even when it uses third-party couriers.
02 – Refund & Returns
Right of Withdrawal
Pursuant to Directive 2011/83/EU and the Italian Consumer Code (Legislative Decree No. 206/2005), a Customer who is a Consumer has the right to withdraw from the contract without giving any reason within 14 days of receiving the Product. If the order includes several Products delivered separately, the period runs from receipt of the last Product.
To exercise the right of withdrawal, the Customer may use the “Returns Portal” available on the website or send a notice (including by using the model withdrawal form at the end of this Policy) to support@fuori-milano.com, stating the order number and the Products to be returned. Withdrawal may be notified by any explicit statement and is timely if the notice is sent before the 14-day period expires.
The Products must be returned within 14 days of notifying the withdrawal. The Customer must return them to the below address with due care, complete with accessories and, where possible, in the original packaging, to avoid damage in transit. The Customer is liable only for any diminished value of the Products resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Return Address:
Cantiero S.r.l. (FUORI MILANO),
Via Cadalora 22,
37050 Ca’ degli Oppi,
Verona, Italy
Return Costs
In the event of statutory withdrawal, the direct costs of returning the Products shall be borne by the Customer. For bespoke or made-to-order items that fall outside the standard statutory right of cancellation under applicable law, returns are not permitted unless the item is defective or non-conforming. For bulky Products that by their nature cannot be returned by standard postal services (for example, furniture shipped on pallets), the return cost depends on the size and weight of the Product and the country from which the return originates and is approximately between €50 and €150 (VAT included). The Customer may request a quote from support@fuori-milano.com before making a purchase.
Returns of Damaged Products
Customers are invited to inspect the Product upon delivery and in any case as soon as possible.
Any damage or missing items must be documented with photographs (preferably in the presence of the courier) and reported promptly to support@fuori-milano.com. This procedure is intended to speed up the handling of the request and does not limit the rights granted to the Customer by law.
FUORI MILANO will, in accordance with the Customer’s rights under the law:
- bring the Product into conformity by repair or replacement, at the Customer’s choice, unless the chosen remedy is impossible or disproportionately burdensome;
- provide a partial refund (price reduction) or a full refund of the order, with termination of the contract, where repair or replacement is not possible or has not been carried out within a reasonable time.
The return of defective Products will be at the expense of FUORI MILANO, which will provide operational instructions for shipping and will bear the costs of collection, repair and replacement.
Legal Guarantee of Conformity
The Products are covered by the legal guarantee of conformity of 24 months from delivery for Consumers resident in the European Union. For Consumers resident in the United Kingdom, Switzerland, Norway and Iceland, the mandatory guarantees provided by the law of their country of residence apply, where more favourable.
Exclusions
The following cannot be returned by withdrawal:
- Personalised Products (made to the Customer’s specifications or clearly personalised)
- Made-to-order Products (Limited or Temporary Edition pieces)
Products damaged through misuse or tampering are not covered by the Shipping & Returns Policy, without prejudice to the rights provided by law in the event of a lack of conformity.
Standard Products made or assembled only after the order, but not personalised or made to order, are not excluded from the right of withdrawal.
Refunds
Refunds are made using the same payment method used for the purchase, within 14 days of notice of withdrawal. FUORI MILANO may withhold the refund until the returned Products have been received or until the Customer provides proof that they have been shipped, whichever is earlier.
In the event of withdrawal, the refund includes the cost of the original standard delivery; additional costs resulting from choosing a delivery method other than the least expensive standard delivery offered are not refunded. For defective or incorrect Products, all shipping and return costs are also refunded.
Cancelled Orders
Orders may be cancelled before shipment by contacting support@fuori-milano.com. If a cancellation is confirmed, FUORI MILANO will issue the refund within 14 days of confirmation.
Returns from the United Kingdom, Switzerland, Norway and Iceland
- United Kingdom, Norway and Iceland: Consumers may exercise the 14-day right of withdrawal as described above, in accordance with the mandatory rules of their country of residence.
- Switzerland: Swiss law does not provide a general right of withdrawal for online purchases; FUORI MILANO nevertheless grants Consumers resident in Switzerland, as a commercial choice, the same 14-day period and the same conditions provided by this Policy.
- Duties and Customs: for returns from countries outside the European Union, the Customer may ask the competent customs authorities to refund import duties and taxes, where provided by local law. FUORI MILANO will provide the necessary documentation on request.
Model Withdrawal Form
(Complete and send to support@fuori-milano.com only if you wish to withdraw from the contract.)
To Cantiero S.r.l. – FUORI MILANO, Via Cadalora 22, 37050 Ca’ degli Oppi (VR), support@fuori-milano.com:
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [description of the Products and order number].
Ordered on / received on: [date]. Name of Consumer(s): [name]. Address of Consumer(s): [address]. Date: [date]. Signature: [signature].
Contact
For further information about shipping, refunds, returns or cancellations, you can contact customer service at support@fuori-milano.com, or write to Cantiero S.r.l., Via Cadalora 22, 37050 Ca’ degli Oppi, Verona, Italy, VAT no. 01526100233, REA VR-182826.
Nov.26